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When the power adapter is plugged in, the charging light is solid white. The PCTechBytes tech blog is your resource for personalized tech support and overally geek fun. I know that lithium ion batteries are much happier if they’re not allowed to completely charge or discharge, and an app that holds the charge “somewhere in the middle” (while the device is left plugged in) is not unheard of. Follow the steps above to troubleshoot the charger and battery. Now it simply won't turn on. If your Chromebook hasn't been taking a full charge as of late, you're not alone. You can perform Acer Chromebook troubleshooting with these steps. Right-click the app you want to uninstall. If your Chromebook hasn't been taking a full charge as of late, you're not alone. The Chromebook I have is the following: Acer Chromebook 11 CB3-131-C0UG (11.6-inch HD, Intel Celeron, 2GB, 16GB). The computer appears to be turned on, however the screen remains black. You can unsubscribe whenever you want. I should try the Powerwash, but now it’s obviously a bad battery. © 2020 Acer Inc. Acer Chromebook R11 Troubleshooting ... Screen Won’t Turn On. I have posted a picture of what I am talking about below. If Powerwashing and restoring the Chromebook back to factory settings does not fix your issue, the problem is likely hardware-related and you should contact Acer if the computer is still under warranty. Open Chrome and then click the three dots in the upper right corner of the browser window. Add Comment Cancel . Malfunctioning Adapter. Uninstall the app or extension to see if this resolves the issue: To remove an extension, do the following: To uninstall an app from your Chromebook, do the following: In conclusion, performing Acer Chromebook troubleshooting should help you determine whether or not the problem is a software of hardware issue. I still had warranty on it at the time and sent it in. If you still can’t get power to the machine, try a different power adapter if you have access to one. David Purc is a IT professional with over eighteen years of experience in the tech industry. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Resetting your Chromebook is done by performing a Powerwash. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. He holds CompTIA A+, CompTIA Network + and ITIL certifications. When your Chromebook won't turn on, it can be difficult to troubleshoot, since the computer gives you no indication of what's happening. My Sony Vaio can do 50%, 80%, or 100%. Acer Chromebook Won’t Turn On. Acer Community User Agreement. Author. Otherwise, contact Acer. After the hurricane, when power came back on, leaving the chromebook off and charging for an hour, I was able to get the chromebook to report 100% charge, again. Check out our Acer Community User Agreement. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.On behalf of all our users and the Acer Team, we thank you for your dedication! The Chromebook I have is the following: Acer Chromebook 11 CB3-131-C0UG (11.6-inch HD, Intel Celeron, 2GB, 16GB). Instead, it sits in the corner working on a Distributed Computing Project, never being touched, unless I see it’s reporting an OS update. Today, the Chromebook will not turn on (just has a black screen). This will ensure any changes you made to the computer since you received it are wiped out. I’ve had my CB5-312T plugged in for a couple of years. Last night, my next experiment was more ominous. Its battery is 9 years old and still works; well maybe not like it’s new, but it still works. ... Screen Won’t Turn On. The following are some of the more common issues you may have with your Acer Chromebook. in our Get social and introduce yourself I should also mention that the battery light (blue light in the picture) completely shuts off when I unplug the laptop from the power chord. Ensure that the device is fully charged or plugged into a power adapter. My Acer Chromebook 15 fell and slid. I appreciate any and all help. One of the hinges broke on the CB5-312T — worthy of a class action lawsuit for its cheapness, and the broken hinge was all the convincing I needed to never use the chromebook. - Charged Chromebook for over an hour until battery light turned from amber to blue (indicating a full charge), then tried holding the power button for over a minute.

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